Enhanced Care Management
We Bring Care Closer, Into the Places Where Life Happens.
Tech-enabled care management with in-person support for eligible Medi-Cal members, helping to navigate care and services. Enhanced Care Management (ECM) is free with Medi-Cal through your health plan.
Meet People Where They Are
At home. On the go. In the community. In a clinic or hospital, or in a shelter, we meet members where they receive care and feel supported, and bring coordination that fits real life.
Who We Are
We’re building care that is human, connected and close to home.
We are an ECM provider partnering with Medi-Cal managed care plans.
Our community‑based teams work with medical, mental health, dental, and community services so care feels clear, personal, and easy to use.
The care team—such as nurses, social workers, and community health workers—can meet members where life happens.
If a member qualifies and chooses Enhanced Care Management (ECM), a lead care manager helps keep the care plan on track and connects the member to services.
Care should feel personal, not complicated.
What We Do
Enhanced Care Management (ECM) adds hands-on support for eligible Medi-Cal members with complex needs, at no cost through your health plan and without changing your doctors.
We coordinate care and connect to health-related supports.
- Outreach and engagement
- A comprehensive assessment and plan
- Enhanced care coordination
- Health promotion
- Comprehensive transitional care
- Member and family supports
- Coordination or referrals to community and social supports
What Makes Us Different
In-person engagement, warm handoffs, actionable next steps.
One team, one care plan, local staff grounded in empathy and lived experience.
Technology that supports follow-through, without losing the human touch.
Monitoring of Social Determinants/Drivers of Health (SDOH) and next best actions to improve outcomes.
Experiences vary by member needs and health plan benefits.
Who We Work With
We collaborate with Medi-Cal managed care plans, health systems, providers, and community organizations to align around shared goals: clearer coordination, stronger access, and respectful member experiences. Collaboration conversations are informational and do not guarantee eligibility or contracting.
Counties We Serve
Our Vision
Care shouldn’t feel distant. It should meet people where they are.
At COPE Health Solutions, we believe health is human—and support should be, too.
We bring community-based teams into the places life happens, pairing real conversation with technology that quietly keeps the details moving—so plans become next steps, and next steps become follow-through.
We don’t make promises we can’t keep—we show up, listen, and coordinate the next practical step.
We collaborate with health plans, providers, and community partners, so care and community work as one connected system.
It’s how we help people reach what matters—with support that’s face-to-face, respectful, and ready to act.
Care that shows up.
It’s how we’re wired. It’s what we do.
We are an ECM provider partnering with Medi‑Cal managed care plans across California and we follow Medi‑Cal program rules, contract requirements, and applicable privacy and civil‑rights laws. No remuneration for referrals.
All ECM program descriptions on this site align with DHCS ECM guidance; final eligibility and services are determined by the member’s Medi‑Cal managed care plan and its contracted ECM providers.
Quick Links
Contact
- 1-888-269-4999
- 213-542-2266
- mif@copehealthsolutions.com
Enhanced Care Management (ECM) is a free, voluntary benefit provided through Medi-Cal managed care plans (MCPs) that adds coordination without replacing existing doctors or benefits. Eligibility depends on your specific plan; members with a monthly Share of Cost or those in long-term care are typically ineligible. We are a plan-neutral ECM provider contracted with MCPs and receive no remuneration for referrals. We strictly follow DHCS Referral Standards by acknowledging, verifying, outreaching, and assigning a Lead Care Manager. COPE Health Solutions is committed to digital accessibility and designs this site to align with WCAG 2.1 Level AA. Need an alternate format or help? email mif@copehealthsolutions.com or call 1-888-269-4999 / 213-542-2266. We provide free language assistance (TTY 711).
If you are experiencing an emergency, call 911 or go to the nearest emergency room.